See McDonald’s AI Drive-Thru Fail Spectacularly In Ridiculous Videos

McDonald's AI is hilariously getting orders wrong in new TikTok videos, including adding over 2,000 chicken nuggets to a person's order.

By James Brizuela | Updated

mcdonald's AI

While everyone is worrying about artificial intelligence taking over the art and legal world, it appears that the fast-food workforce is going to be just fine. People are now sharing videos on TikTok showing the epic fails of AI-controlled McDonald’s drive-thru mishaps. One such video, shown below, shows a young woman attempting to order a simple ice cream cone and ending up with butter, a cream packet, and much more.

@themadivlog How did I end up a butter #fyp ♬ The Office – The Hyphenate

This isn’t the only instance of McDonald’s AI completely messing up an order for a patron. The below video also showcases two young women uncontrollably laughing, as the AI decides to keep ramping up orders of chicken nuggets. The over 2,000 orders of these nuggets go well above the $200 limit.

@typical_redhead_ I thought TikTok would appreciate this 💀 #fyp #foryou #foryoupage #comedy #fail ♬ Monkeys Spinning Monkeys – Kevin MacLeod & Kevin The Monkey

Another patron decided to attempt to use this McDonald’s AI, which ended with one man being given a medium coke, though he clearly states he wants a “mountain dew.” Even when the man asks for the original medium coke to be taken off his order, he is gifted yet another one. This hilarious exchange can be seen in the video below:

@that_usa_guy Trying the McDonald’s AI drive thru….Again @McDonald’s Corporate #fail ♬ original sound – Dal JustDal

Everyone knows how frustrating it can be to deal with actual people working at fast food restaurants, so we can imagine the frustration of having to see and hear this McDonald’s AI screw up an order. Especially because that fast food chain gets rather busy, and the line was likely building behind them. The AI in the above videos failed so badly, that the customers had to eventually ask to be served by a person.

Despite McDonald’s AI clearly failing, they are one of several chain restaurants that are attempting to switch over to voice-controlled ordering. Checkers, Rally’s, Taco Bell, Sonic, Panera Bread, and Popeyes have tried it. Chipotle also uses AI to take phone orders and is set to attempt to have a robotic fry cook in one of its locations in California.

McDonald’s does have a nearly fully automated location in Texas, where customers can pick up their orders from a food and drink conveyor belt. Despite the ease of a machine understanding a simple drink order, we can imagine that the AI is not foolproof, and a human worker must be there to catch the mistakes that the program makes. While the world might be frightened about the robot uprising, we can all breathe a sigh of relief that we won’t be poisoned by robots incorrectly placing people’s orders.

McDonald’s is one of the biggest fast-food chains in the world, and we imagine that the company has enough money to fix its AI issues, though we are not sure if a machine hearing an order is going to overtake the efforts of a real person. For now, anyone coming across an AI-controlled fast-food restaurant might want to skip that line, unless you plan to pay $250 for some 2,000 chicken nuggets.