Star Trek: TNG Blu-Rays Have Audio Defect, But Replacements Are Free

By David Wharton | 8 years ago

This being a site dedicated to all things science-y or science fictional, I’m guessing quite a few of our readers snatched up a copy of the Star Trek: The Next Generation first season Blu-ray sets that came out last week. Well, we’ve got some bad news and some good news. The bad news is that they’ve discovered an audio flaw with the surround sound. The good news? CBS and Paramount will provide free replacement copies for the affected discs. Here’s the press release:

Dear Star Trek Fans,

We have discovered an anomaly in the English 7.1 DTS Master Audio track in our Star Trek: The Next Generation Season One Blu-ray Box set. There are some episodes that inadvertently had their front channel designations incorrectly mapped, resulting in an undesired playback experience when listening to them in a 7.1 or 5.1 Surround Sound environment.
We are quickly working to remedy the situation. Replacement discs (Disc 1, 3 and 4) will be made available free of charge. Please email [email protected] for details regarding the replacement program. You may also call 877-DELUXE6 (877-335-8936) between 8am to 6pm Pacific, Monday-Friday.

We strive to provide our fans the best Blu-ray experience possible and sincerely apologize for this inconvenience.

Products are going to get shipped with mistakes now and then. That’s just the reality of the situation. All a company can do is what CBS and Paramount are doing here. Props for them for getting on top of the situation quickly.

In the mean time, if you were considering picking up a copy of the Next Generation Blu-ray set, it might be worth holding off for a month or so, so they have time to get the flawed copies out of circulation. It is a great set, with tons of goodies to prod the salivary glands of any true Trek fan. You can read our full review of the set right here.

There’s still no official word or dates for when the inevitable season 2 Blu-rays will hit, but it would make sense to get it out before Christmas if possible, as it would make for a nice stocking-stuffer for the die-hard Trekker in your life. Then again, we may have to wait a while considering how much work is being put into upgrading the picture, sound, and effects on these releases. When there’s more news to share, we’ll let you know.

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