The Last Of Us Remake Is In Trouble

The remake of the iconic action-adventure game The Last of Us is finally here, but it looks like Sony is already in hot water.

By Jason Collins | Published

The Last of Us

The Last of Us Part 1 remake of the iconic 2013 action adventure was finally released two days ago, and it’s currently being delivered to those who had pre-ordered the game. This includes the Firefly Edition of the game, which is actually a limited-edition PlayStation Direct bundle that also includes various goodies, priced at $99.99 before shipping. Well, the limited edition is now out of stock, which poses a problem for buyers who had damaged Firefly Edition boxes delivered to them.  

As reported by GamesRadar+, Sony is apparently refusing to replace The Last of Us Part 1 Firefly Editions that have been damaged during shipping, even though they were only available from Sony’s PlayStation Direct store. Hundreds of gamers are now sharing pictured of damaged goods via social media, with crushed, torn, trampled, and even excessively glued Limited Edition boxes, voicing their concerns over Sony’s business practices. And they’re not alone either; last week, we reported on a consumer rights activist group looking to sue Sony over PlayStation store prices.

The issue with The Last of Us Part 1 Firefly Edition boxes appears to be on Sony’s account as well since PlayStation Direct sent the $100-worth collectible items in simple padded manila envelopes. This is either a serious lapse of judgment or a money-saving attempt on Sony’s side since all valuable items sent through the mail are usually packed in boxes, which provide enough structure to protect said items.

A manila envelope, on the other hand, doesn’t provide enough rigidity to prevent twisting and usually presents a cheaper option. Additionally, it would seem that the amount of glue used on these specific envelopes used to ship The Last of Us Part 1 Firefly Edition was a bit much. It left dried glue mixed with pieces of the manila envelope stuck to the top of the $100 Firefly Edition box. So, not only were the boxes mangled, torn, and beaten up due to improper packaging, the packaging process itself was apparently handled by daycare preschoolers.

The fact that The Last of Us Part 1 Firefly Edition was sold by the PlayStation Direct store exclusively is another issue that puts the blame on Sony since most players agreed that they would rather have picked up their copy directly from the store than have it delivered damaged in the post. But now, there’s very little they could do regarding the situation. The Firefly Edition has been sold out, so there aren’t any replacements, and Sony is well-known for clenching its pockets very, very hard once they’re lined with its customers’ money.

The game can’t be returned, and even if it was possible, the store would likely use the same mailer again, so the best option for The Last of Us Part 1 Firefly Edition buyers is to demand a refund. However, the latter, if Sony was ever to agree, would also imply returning the damaged copy to the store. It’s an awful situation for those who spent their hard-earned money on The Last of Us Part 1 Firefly Edition, but it really speaks volumes about Sony. It’s no wonder that Xbox beat Sony at Sony’s home field.